
I think “realness” is what’s required in online communications, just realness according to protocol. One cannot be rude. One cannot be uncouth. One should be tonally perfect when it comes to communicating online but don’t let that stop you — making mistakes (and copping to them, acknowledging them, and accepting them) is normal. But “normalspeak” is essential. Online chat and conversation is not, no matter what anyone tries to sell you, is not formal written communication. It shouldn’t be. It cannot be. Being stiff and inaccessible is almost worst than being tone-deaf.
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