Tag Archives: Klout

Grow your sphere of influence through reciprocity

Chris Klout Grow your sphere of influence through reciprocity

So many people ask me what my secret is: to my Klout score (77), to my Twitter followers (43.5k), and to my acknowledged influence online, for what it’s worth. They wonder how I gamed Klout, where I bought my followers, and what PR firm got me into Forbes. Well, there surely are shortcuts and you can apparently game Klout and buy followers, friends, and Likes. I have tried out many of them over time but I don’t believe that growing and pruning Twitter followers or paying money for followers and Likes actually builds a social media community.

Surely, all that buying and gaming does something, but it’s not community. Maybe it’s for bragging rights, maybe access to perks, or perhaps just to establish to the people in your space that you’re really a social media player and not someone who ignored social media as an essential aspect of your organization until last Thursday.

Community is something different. And I believe that Google, in its charming Vulcan way, is finally starting to understand what virtual online community really is (and isn’t) and how to bestow holy Google Juice on the denizens of the Internet who have committed to moving in, staying, taking up residency and then committing to citizenship. Those are the people, sites, companies, communities, and organizations that I believe Google is trying to hard to identify and then favor. But since Google has a tin ear when it comes to who’s gold-digging, who’s using, who’s being an opportunist, who’s being a fair-weather friend, and who’s actually true blue, it has taken a while for everything to come together. And, though it isn’t yet perfect, they’re getting closer and closer.

If your ears perked up when you started to read that Google is really starting to favor all those who are deeply committed to connecting and engaging – and all of their various blogs, sites, platforms, and social profiles to boot – then you’re going to have a hard time. Why? Because you really shouldn’t care at all about SEO or Google or your Klout or Kred right now. You should care only about your natural allies, your natural prospects, people in your vertical, the folks who already love you to death, the folks who don’t get you at all, and also the folks who hate you, for whatever reason. And then there’s the next step, which is hard.

First, you have to acknowledge the fact that every single follower, friend, Like, and +1 you acquire represents a human soul who has committed to participating in your folly. Yes I understand how many spambots, fake accounts, Perlscripts, codeballs, and hectares of outsourced, unengaged, human clickfarms exist in the world, but these people will never and can never become anything akin to your online family, your online community.

What would I do if I were to do it again?

Well, what I would do is simple: I would first leverage the real relationships I already have. Every social media platform worth its salt allows you to shamelessly exploit all of your webmail contacts that you have collected over the last decade, as well as all of the real friends that you may have already earned on Facebook. You need to take it all the way, too: Don’t just follow all the folks who are already on Google+, Twitter, and Facebook; you need to invite all of your personal and professional friends to come to Twitter, Facebook, and Google+ (and others) just for you. If you cannot do this, then you’re really not willing to put enough skin in the game; you’re not willing to put your own personal reputation at risk in order to move your professional brand forward. This means you’re probably either a hypocrite or maybe know that you’ll eventually do something shady or short-game on social media that you really don’t want to be tracked back to your social media fingerprints.

All the individuals you’ll ever connect with in your online virtual community are indeed real people with hopes, dreams, fears, skepticism, concern, trust issues, and the like. It’s really best that you invite the people you really do know first so that you’ll always think twice before you engage with your community in a way that suggests you consider them — your followership and “friends” — to be just a professional asset.

online marketing2 Grow your sphere of influence through reciprocity

There are so many social media marketing articles online that are putting dollar numbers on what each friend, follower, Like, and +1 means, similar to the valuation that direct mail marketers put on addresses and emails. Unlike this valuation that’s based on conversion and past performance, the numbers that you have been and will be able to collect are on an equal playing field. I am not naive: Yes, you can sometimes convert them to joining, buying, clicking, Liking, and +1ing; however, they’re also just as likely to throw your marketing grenade right back over the wall back at you.

When you’re working on developing an online community, you cannot just collect followers, you need to befriend them. They need to ask you favors and you need to ask them favors.

When you’re working on developing an online community, every social media action has an equal or greater reaction. These are not just numbers and assets that you can collect until you decide to seize the moment. Activate them to do something awesome, buy all your stuff, and change your world — and bank account — forever.

Also, like real friends, you cannot just collect them, you need to befriend them. They need to ask you favors and then you need to ask them favors. They’ll ask you for help and guidance and you’ll do the same. Little things, big things, again and again, for different folks, the same folks. You need to build this community the same way you would build a muscle at the gym. You cannot just collect all these folks in a box awaiting the perfect moment when you can let them loose on whatever you’ve been planning forever. Tacit and weak connections are just that. Really becoming chums is something else. Don’t worry, you don’t need to become chums with everyone who follows and befriends you. Most of the folks you’ll interact with online don’t actually want to become your BFF.

Most folks who follow you don’t want to get married

The majority of the interactions I have with brands on a daily basis are superficial. Most of the interaction that folks have had with my brand has been superficial too. When I reach out to @KLM of Twitter, it’s to see what’s going on with my flight out of Schiphol. I don’t expect much, just timely information. When @KLM offers to spot me some time in their club or buy me a coffee or something, that’s terrific (and I am always easily bought); however, getting my question answered in a timely manner and to my expectations is what I really want — the rest is just garnish and appeasement (I love garnish).

listen Grow your sphere of influence through reciprocity

Eighty percent of all of your interactions online should involve some sort of listening. That can indeed include commenting, retweeting, Liking, starring, Listing, +1ing, reblogging, and just thanking someone for including you in a #FollowFriday post or for retweeting something. Being grateful is one of the best things one can be when nobody gets paid a livable wage to read your updates, to share your posts, or to include you in anything. No matter how rock star you are, you need to go out of your way to search out, find, engage with, and thank all the folks who mention you, your space, your vertical, your products, company, or services.

Growing your sphere of influence

Once I have brought all the real people I know into the fold — not just from my personal address books but also from my current client base — I need to go poaching.

What I mean by poaching is to say, you need to go foraging — looking for new followers. One of the popular ways is to find out what sort of hashtags your industry, vertical, product or service uses to communicate among themselves. The same thing is true with message boards, Lists, Groups, Listservs, Pages, and whatnot. The great thing about the Internet and all of these simple-to-use social media platforms is that folks tend to create their own ad hoc communities when they cannot find them easily and quickly.

So, spending some time exploring Facebook, Google+, Pinterest, Flickr, YouTube, Twitter, Yahoo and Google Groups, email lists, and the magic world of message boards and forums is an essential way of getting to know the context of the world you’ve just elbowed your way into. Beware: every single community I have mentioned behaves a little like a very tight-knit family. Always go in submissive and make a point of quickly identifying a Majordomo: a tribal elder, high-poster, list or board owner, etc. If you would like to engage in conversations that are happening in a message board or an email list, engage the owner first and tell him or her what you’re up to and ask for some advice. Jumping in, all jazz hands and spittle, without knowing their context, their history, etc. (and without them knowing you) is more dangerous than you can imagine.

Simply put: If the hive doesn’t recognize you, it’s like poking it with a stick. Don’t be surprised when you get stung. Poor form. The solution’s easy and the analogy is easier.

Learn how to infiltrate the right way

How do you behave when you attend a party you weren’t directly invited to? What I do is this: I bring a nice bottle of wine or some beer. I dress as well as I think the nicest-dressed invitee will but no nicer. When I arrive, I ask around to find out who the host is and find him or her immediately. When I meet the host, I tell them why I am there: “Mike told me about the party and said it was OK to attend without him” or “Mike asked me to come and meet me here, but I just wanted to meet the host first” or “I live down the street and noticed there was a party going on and I thought I would stop by.” I then offer the wine or beer. I then spend as much time with just the host as makes sense, just so the host feels comfortable having me in his or her home and around valuables and friends and family. Only then do I grab a drink or wink at pretty people or take to the schmooze. Thing is, there’s really no reason to bullshit the host. If you are there because you’re looking to meet the neighbors because you’ve got a dog-walking service, let the host know and see if it’s OK to hit up his guests. If you’re really honest and the host likes you, there’s a pretty good chance that the host will take you by your elbow and walk you around to all the folks at the party who have dogs, introducing you to each of them, telling them your story on your behalf. That’s the perfect scenario.

And I do exactly the same thing when it comes to infiltrating communities I have not been invited to. I used the word “infiltrate” intentionally instead of “join” because so many marketers have rudely and shamelessly crashed parties without any care or respect for the community. Turn on any teen movie and you’ll see something quite similar in action (I am thinking about the party scene in “Mean Girls”). So, while you may very well be as well-intentioned as can be, folks are not going to trust you right way. By virtue of being in communications, marketing, sales, or in any way wanting to evangelize or promote yourself or your brand anywhere, you’re immediately guilty until you can prove yourself innocent.

I had every intention of geeking out and sharing some tools and step-by-step processes that one can use in order to engage online. However, I really think the first step has more to do with being willing to allow the folks with whom you’re engaging in your brand new, bouncing baby social media empire to be human: hopes, dreams, fears, insecurities, concerns, and issues.

In fact, communities are so used to being abused that you’ll be surprised and insulted by the level of caution, dread, and mistrust you’ll wander into, even if your intentions are pure and you’re just looking for ways to discover, engage, and help folks online. Because of the people who came before you, it’ll most likely always be an uphill battle.

So, I have a very important quote to share with you before I let you loose into the wild to meet your social media, online virtual community, fate, and attributed to Plato, Philo of Alexandria, Ian MacLaren, and the Rev. John Watson:

“Be kind, for everyone you meet is fighting a hard battle.”

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Target Twitter audiences of every size with a theory of everyone

6873782601 dfa737da68 m Target Twitter audiences of every size with a theory of everyone

Photo credit: Fora do Eixo

Well, as you all know who read this blog, I am a Cluetrainian. This means I believe that anyone who spends their time and talent online are online influencers and potential important brand ambassadors. Marketers balk with visions of lost dollar signs, especially when the in-house social media communications professional generally balances email newsletter, traditional PR and site copy. Marketers forget that influencers aren’t necessary partial to the brand, with the loyalty of a salary or paycheck. They may, shocker, actually be genuinely interested in the topic.

Leveraging the brand’s equity to build one’s own brand is common, a fame narcotic if you will. While I encourage each one of my colleagues to build their own brand equity I need them to maintain egalitarian and democratic values when engaging online on behalf of clients. I don’t want them to lose their tone and voice, I just want them to filter it depending on the audience.

Don’t know where to start? Well, I know for a fact that there’s a guy in Brazil who will hook you up with thousands of Brazilian tweeters almost immediately for a fee. That’s somewhere to start. Once you’ve bought your online friends, you have to deliver the je ne sais quois to keep them. If you suck, are salesy, don’t tweet or post very often, are selfish, don’t play games or bait conversation, don’t give til it hurts, even all of these thousands of purchased followers will start unfollowing you almost immediately.

It is sort of like being an opening act to U2: you might have 30,000 folks who didn’t come to see you who are there to see Bono but there’s no guarantee that they’ll ever buy your album. There’s every reason they should but you really could make a mess of it — if they don’t, it is your fault as they were your customers to lose. Same thing with buying followers and likes. If the targeting is completely off, if you suck as a host, or if you’re boring or rude, they’re gone — at least the real ones are.

Stated simply, the state of the art in social media is still bespoke, based on old models of public relations where each particular PR agent has a Rolodex and that card represents years and years of personal relationships . Very precious and personal connections, formed and tempered over time, built on trust.

And, this very same framework has been mapped directly into social media where many agencies and companies spend all of their time taking their current 25 mainstream media contacts and 25 social media contacts to dinners at Mortons. There’s not enough budget or time to prospect much further or deeper than that.

Which is a sincere pity.

How can one take an old PR model that only concerns itself with an easy-to-manage elite core of gate-keeping journalists, publishers, and broadcasters and map that onto a new media model? A model that could potentially include anyone and everyone who should decide to commit to starting blogging. Producing content for online consumption, resulting in becoming an online influencer. It’s like the circle of success.

In this theory of everyone, in this theory of long tail digital PR outreach and engagement, it is essential to find viable ways of 1) discovering everyone — because there are potentially a lot of people that show up in your net when you’re being inclusive and indiscriminate 2) keeping that list up-to-date as blogs are launched and shuttered every day.

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How to make real friends (and pimp your Klout) with Flipboard

2012 10 08 11.19.56 200x300 How to make real friends (and pimp your Klout) with FlipboardI’ll get to the point: my secret to being amazingly- and profoundly-engaged with so many of my followers on Twitter, my friends on Facebook, and my circles on Google+ is because I cheat. Whenever I am between things, in lines, waiting for something, and even on boring conference calls, I pull up Flipboard and read what my followers, friends, and circles are sharing — a news — and I generously retweet, +1, Like, Favorite, Share and Comment. And I believe that Flipboard is my secret weapon when it comes to improving and maintaining my Klout score. Why? Well, the more I give the more I get. The more items I honestly and earnestly retweet, favorite, +1, Like and share, the more willing and game the people I share are also willing to take the few seconds it takes to retweet me back. Continue reading

Blogger outreach is only earned media and not paid

My definition of blogger outreach has always been about acquiring earned media coverage from bloggers and online influencers.

chatWithSerena 300x172 Blogger outreach is only earned media and not paidMy definition–and my assumption–has always been that blogger outreach is public relations and not paid media. I may well be mistaken.

Earned media (or free media) refers to favorable publicity gained through promotional efforts other than advertising, as opposed to paid media, which refers to publicity gained through advertising. Earned media often refers specifically to publicity gained through editorial influence, whereas social media refers to publicity gained through grassroots action, particularly on the Internet. The media may include any mass media outlets, such as newspaper, television, radio, and the Internet, and may include a variety of formats, such as news articles or shows, letters to the editor, editorials, and polls on television and the Internet.” (Wikipedia)

chatWithSerenaThread Blogger outreach is only earned media and not paidI recently had a Twitter chat with Serena Ehrlich, Director of Marketing for Mogreet during which we discussed the fine points of blogger outreach.

We agreed on everything except on whether blogger outreach was pay-per-post or earned, what bloggers wanted from a marketing pitch.

To quote @Serena, “Just smile, pay and disclose,” in response to my post, “don’t roll your eyes at social media influencers.”

I quickly responded, “Funny. I am an “earned media” social media marketer. There’s never “pay” so much as “gift” which is generally access, info, news,” and Serena asked, “do you find them moving towards pay? All blog conference preach payment (but I’m earned too so I get ur point)” and I responded “Don’t forget, most bloggers online have never been corrupted by blogger conferences :)” and, finally, “You don’t NEED to be sneaky in social media. You cannot CONTROL the conversation and you had better be as open as humanly possible.”

And that’s really the reason why people prefer the blogs and bloggers that offer predictable and controllable paid-content. Because you can control them by virtue of contracting with them over currency and sponsorship.

That comforts many but it lacks a number of important things, the most important of which is penetrating deeper into the conversation online, engaging with the newest talent–bloggers who have never been kissed or who have been blogging and sharing with their small circle of compadres in perceived invisibility (“what am I even doing this for, didn’t I start doing this so that I could get free review swag from Brooks, Nike, Saucony, and Mizuno?”) and in utter desperation (“I don’t have the time for doing this any more–I should be running about running instead of writing about running”).

chatSerenaWith 300x168 Blogger outreach is only earned media and not paidWhat my version of long-tail blogger outreach offers is the ability to efficiently get deeper into the conversation, move further down the list of bloggers, into a social media conversation that’s a hell of a lot more like the blogosphere circa 2006: a cloud of conversations, reviews, insights, editorials, and exposures that reflect something and someone a lot more in touch with what they believe rather than the political and commercial give and take associated with the slick, safe, produced, and programmed world of mainstream media.

In my experience, bloggers want content that’s fresh, relevant, and germane to their topic of interest or expertise; they also want to be associated with something cool or flattering: a brand they like, a company they respect, or a product they have always loved, have been interested in trying, or have never heard of (or have yet to be released).

Being offered exclusive content, getting to be first kid on the block for something, or having the bragging associated with being identified, tapped, and invited, openly, into the fold of a worthwhile organization.

chatWithSerena 300x172 Blogger outreach is only earned media and not paidIf you need to pay a blogger a posting or linking fee in order to get them to write about you, your social media agency is not doing their job; in fact, they’re just spending your money and they’re getting easy and safe posts but they’re certainly not doing right by you when it comes to identifying, engaging, and building a true relationship with the taste-makers and influencers in your space.

And, because you don’t have to earn their coverage based on the merits of the pitch, it calls into question the quality of the gift.

First, let me define “gift:” a gift is anything that a blogger considered valuable or germane to their news cycle. It could be exclusive content, it could be unique access to a person or technology, it could be the generous use or advance access to a product or service with the express intent of giving them time to experience, review, and critique it to share it with their readers.

It can even include exclusive blogger access to giveaways, discounts, membership, or coupons for the blogger’s readers.

But no, apparently every single blogger who has ever been to a blogging conference has been convinced–conned–into holding their posts ransom to a fee card. I mean, I see it all the time: folks who respond to any query with a fee sheet, be it their price for a “sponsored” post or even for just a keyword link.

I can understand offering me a price list for advertising space in the form of a banner or sponsorship credit, but these bloggers, who I will not name, are impenetrable when it comes to working on building a relationship, on becoming a preferred news channel, or even taking the audition towards becoming an official permanent member of one or more communications programs. This is a pity.

Why is this a pity? Well, most of the true A-list bloggers do not put such a mercenary barrier between companies, organizations, and brands–which is how they became A-list bloggers–by being likeable, accessible, having character, being popular, and having integrity.

The entire culture of the blog is supposed to be more authentic, more honest, and less under the thumb–and in the pocket–of the products and services about which they write. Right?

Long-story-short is that my long-tail strategy for blogger outreach, influenced heavily by the Cluetrain Manifesto, digs much deeper than just the top-50 or even to top-600 bloggers; in fact, my strategy doesn’t care anything at all about Klout, Compete, Google PR, or even page views or age of site. The only thing my strategy cares about is whether they’re topically-, linguistically-, and geographically-appropriate, targeted, and viable.

When you have a list of 1,000-9,000 viable and germane blogs for any particular campaign, you can readily dismiss anyone and everyone with a hand out and spend more attention grooming, encouraging, and rewarding those bloggers who are interested in being part of an interesting campaign, and innovative product, a special appeal, a new opportunity, or hot (exclusive) news.

At the end of the day, I will certainly collect a spreadsheet of all the folks with their hat in their hand, asking for payola for a positive post or a pre-written link through (they’re explicit that the link is a follow-me Google link-juicy link and not the hated “nofollow” blockade).

I will deliver that spreadsheet to the paid content and paid advertising folks–if they exist or are interested–along with their price sheets and offers. But when most of my colleagues and I, in our sundry agencies and associations, are hired to engage in blogger outreaches, our tasks are very similar to the tasks associated with traditional PR: connect with journalists and see if they’ll be willing to cover you.

These campaigns don’t have a discretionary bribery fund. We’re lucky if we even have the kinds of endless review copies that we want to circulate to all interested parties.

Our mission requires that we simply thank the folks who get back to us with their rate sheets and their requests for links and sponsorship, put them aside, and move on to build a connection, a conversation, and a relationship with all the other bloggers who are willing to enter into a conversation–a negotiation, if you will–first, before you shut me down before I even have a chance to make my appeal or to reach a mutually-beneficial agreement.

What I had to say, in appreciation, is that my team and I don’t need to waste a lot of time–these bloggers surely do get to the point right away. There’s not a lot of resource-intensive back and forth: it’s very clear what you’re getting.

But it comes right back down to what I thought blogger outreach and blogger engagement was: earned media public relations campaign wherein you pitch bloggers cum citizen journalists and they decide whether or not what’s in it for them or their readers is consistent with the quality of news, offer, or “gift” that my team and I are willing to give.

And I don’t even know what is valuable anymore, really. I understand the desire for revenue and the desire to not be taken advantage of by big brands (with deep pockets, assumedly) who should really be willing to put up or shut up. Fair enough, but there’s a lot of opportunity and future associations that are dismissed out of hand as a result.

What these brands, associations, nonprofits, companies, and their associated advertising, marketing, and PR companies want is earned media even though they could very well afford the $150 link fee or the $250 sponsorship in any single blogger’s rate sheet; they could probably afford a thousand of those, presumably.

The reason they come to Social-Ally or an agency like mine is because what they get for that money up front is PR garbage. They’ve all been through IZEA, they’ve all been through the SEO link-buying frenzy, and they’ve all bought sponsorship and ads just about everywhere.

What they haven’t found is authentic journalism from someone who is not paid for nice things; someone who has the integrity and character to offer balanced, quality, reviews and insights, be they good or not so good, consistently and over time–and these folks, the folks that my clients are looking for when they look for blogger outreach are not the folks who sound like car-salesmen or infomercial pitchmen when they write a client-friendly (or even client-doting) sponsored post, they want someone who is really passionate for Mizuno running shoes for example or has had a relative build a Habitat for Humanity house of has hosted a child during the summer for the Fresh Air Fund.

They’re looking for taste-makers, of course; they’re also looking for brand ambassadors; they’re looking to get married rather then just getting lucky; and they’re hoping that the enthusiasm of being associated with a real PR campaign from a recognized brand is enough (for now).

And, what they’re really hoping–all except a very few clients (and those are really just in it for the links, I’ll be honest–is that that boundless pride and excitement really translates into an irresistible, passion-infused, post that no longer ever happen in mainstream media.

They’re not looking for neutrality or objectivity–they’re happy with fanboys, fanbois, and bona fide enthusiast-obsessive, but they’re more excited that the end-result is organic, hearth-felt, and extemporaneous–what each earned media blogger wants so say rather than saying what he or she thinks we want to hear (which, like I said before, almost always sounds like the forced song-and-dance of a veteran used car dealer).

Anyway, there are loads of mommy bloggers, sports bloggers, gadget bloggers, tech bloggers, and sundry other topics and categories–none of whom are in their top-50–who have decided that they’re not citizen journalists but something more along the lines of the paid circulars in the paper or the “paid advertising” or “advertainment” section of most commercial magazines.

That’s fine. But because most blogger outreach campaigns are resource poor and their agencies a little lazy, the experience of most blogger outreach campaigns don’t go very far down the list of bloggers–or are restricted to just a certain class, PageRank, Klout, or Compete score, all they ever get is a load of jaded mercenary bloggers who readily hold their posting ransom, posting–or dropping links–only for the highest bidder.

The reason is simple: most brands are not national or global enough to command the attention of the real top bloggers. These bloggers have mostly maintained a semblance of journalistic and community integrity–being honest and open in their review, coverage, or sharing; however, they also have a strong level of discernment as to what they will cover, when they will cover it, and what sort of terms their article or post will follow (first right of refusal or first post or an ability to leak before an official announcement, etc).

TechCrunch will only cover your startup if you’re willing to reveal financials to them in a big way; Om only covers it if he things is personally cool; etc.

I am not saying that these top guys are saints. There is a lot of money going on. There is a lot of access. There are a lot of business class tickets and flights to corporate headquarters being offered, but none of these things (should) effect the quality and comprehensiveness of the copy, be it a review or announcement or just the editorial commentary.

Below them, there are the folks who have been able to accrue the correct metrics–the semi-pros or the advanced amateurs. To them, their “blogs” have become businesses, which is cool enough, I get it; however, they’re exclusively pay-to-play.

They’ve sold their souls to the real market of the Internet these days: keyword phrase links designed to transfer Google juice from a blogger’s blog directly to a company’s site, product, service–or to deposit an affiliate link into an advertorial review designed to drive a direct sales funnel to a commissioned sale.

These strategies are part of my previously-mentioned social media robot armies and zombie hordes: link-farming, affiliate marketing, and inbound marketing.

That’s all well and good but it is not blogger outreach. And if it is, maybe we need to rename blogger outreach to blogger relations instead. Or, rather, I think we need to make sure that we call these payola blogger outreach what they really are: inbound marketing campaigns with a blogger component.

At the end of the day, it doesn’t matter what we at Social Ally call it, it’s what you hear (thanks, Frank Luntz). Let me ask you: what do you think of when you think of a blogger outreach campaign?

Do you think of earned media first–traditional PR mapped to bloggers–or do you think of blogger outreach as a way of identifying bloggers who would be amenable to sponsorship, paid posts, or bough links? Or, both?

I really like to know how that phrase is used circa 2012 instead of 2006, when I started Abraham Harrison, RIP, and if I should even be using blogger outreach to represent earned media blogger relations campaigns on the Social Ally website. I would love to hear your feedback in the comments.

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