Category Archives: PR

Could a poor economy help digital advertising and social media?

While the debate continues as to whether or not digital marketing is now fully mainstream, I’m starting to envision as to how this whole question will finally be solved.  And it may not be pretty.

My guess is that the recent slowdown in the economy, along with the aftereffects of this financial crisis that we are currently having, will create another recession.  And marketing, as usual, will take a hit.  It may be a bit masked by the Olympics, the elections, and the holiday season, but my guess is that we’ll see struggles in the early part of 2009.  Maybe even longer.

What usually happens?  Budgets get slashed.  Marketing budgets that is.  Often, one of the first to go.  That’s often a gut reaction that’s a mistake, but that is all too often the way the business community works.

Now over the past few years, interactive has been growing at a faster rate than other types of advertising.  While that’s good news, that also shouldn’t be surprising.  First, it’s a smaller percentage of the whole pie.  Second, we all know that digital is growing as a whole.  We can’t fully use the concept of percentage of growth as a sure sign that interactive is mainstream.  It helps, but it won’t be enough.

But the point is that, at least with major brands, television still reigns supreme.  Often rightfully so.  But television is often mass marketing.  And very expensive as a result.  It may have the biggest impact, it isn’t very efficient.  And that lack of efficiency could be broadcast TV’s greatest threat in a recession…because, combined with its cost, it because a prime target for the budget cutters.

Digital marketing, including social media, could get cut too.  But it won’t be as harsh (if that happens).  The result may be, in many industries, digital budgets get cut ever so slightly, but increase substantially as a percentage of the budget.  The increase in percentage may cause a sea change in the mentalities of CMOs, CEOs, CFOs, and, hopefully, ad agencies and PR firms.  They’ll all have to adjust to reality.  To the market.   To the way their customer bases now use media.

So, it may take a recession for interactive and social media to get their due.

Real PR Takes Real Relationships, Really

Jeremy Pepper just wrote a blog post entitled Can I can get a big cup of STFU please? that you should read.  The long story short is that  social media is just one part of public relations and that everything really hinges on relationships and connections (Via Marketing Conversation and POP! PR Jots):

The fact is that social media is ONE part of public relations. A SMALL part, if you are a good PR person or firm. The other parts are traditional media (while it might be shrinking, it still reaches that middle part of the country), analyst relations, events, and more.

PR is about relationships. It’s about relationships so much that Lowe’s went to Abraham Harrison for it’s recent project because of its relationships with people at Lowe and because of their relationships with bloggers. See – it’s about relationships.

It’s also about writing, about talking, about conveying a story. But, without those relationships, there’s nothing there. And, unfortunately, with the industry’s reliance on technology – let’s email, let’s launch a blog, let’s get Twitter, let’s do this and that … well, you’re failing in PR.

PS: thanks for the shout out, Mr. Jeremy Pepper. Oh, and thank you Lowe for giving us a go.

PR is about relationships

Jeremy Pepper just wrote a blog post entitled Can I can get a big cup of STFU please? that you should read.  The long story short is that  social media is just one part of public relations and that everything really hinges on relationships and connections:

The fact is that social media is ONE part of public relations. A SMALL part, if you are a good PR person or firm. The other parts are traditional media (while it might be shrinking, it still reaches that middle part of the country), analyst relations, events, and more.

PR is about relationships. It’s about relationships so much that Lowe‘s went to Abraham Harrison for it’s recent project because of its relationships with people at Lowe and because of their relationships with bloggers. See – it’s about relationships.

It’s also about writing, about talking, about conveying a story. But, without those relationships, there’s nothing there. And, unfortunately, with the industry’s reliance on technology – let’s email, let’s launch a blog, let’s get Twitter, let’s do this and that … well, you’re failing in PR.

PS: thanks for the shout out, Mr. Jeremy Pepper. Oh, and thank you Lowe for giving us a go.

What Does Abraham Harrison LLC Do?

My business partner and CEO, Mark Harrison, boiled our, Abraham Harrison’s, elevator speech down into bullet points.  Let me know what you think!

  • Abraham Harrison, LLC is a Public Relations company dealing solely in online media
    • AHLLC has two practices: Promotional online PR, and Defensive online PR
      1. Promotional online PR is about getting the client’s message out
        1. Three methodologies:
          1. Top-down Online Influencer Outreach
            • Blogger and community gatekeeper outreach in order to get those influencers to be the mouthpieces for our clients.
              • We do the elite A-lister high-touch, personal relationship management
              • And B-Z lister “long-tail” outreach
          2. Social Networking Site (SNS) presence creation and management
            • Creation, development, and upkeep of profiles, groups, and friend relationships
          3. Bottom-up Online Conversation Engagement
            • Going to where the conversations are happening online (in forums, newsgroups, blog comments, etc.) and directly engaging the conversation that is happening online.
      2. Defensive online PR is essentially crisis management
        1. Two methodologies:
          1. Making bad stuff disappear: Online Reputation Clean-up/Search Results Cleansing
            • Establishing client’s hegemony over their search engine results and making the negative content a “needle in a haystack”
          2. Countering bad stuff too big to make disappear: Direct Misinformation Correction via Online Conversation Engagement
            • Finding negative conversation online and engaging it in order to bring the client’s message into the dialogue
            • Quiet and/or neutralize vitriol by bringing the detractors into positive relationship

Three Mistakes PR Folks Make Pitching Bloggers

Krishna De just wrote an article called How Not To Pitch A Blogger and it is brilliant and useful — “here are three of the many mistakes they made in the pitch:”

  • there was no personal connection in the email to me about why the story may be of interest to me and my readers
  • they did not give me anything of value to bring to my readers – no inside scoop so to speak or an offer of speaking to me to answer any questions
  • they made me click through to read the article in the press – many bloggers won’t take that extra click – and what’s more the article in the press was at best boring and certainly not newsworthy.

Busy blogger’s are like journalists – they want an inside and unique story that is going to be of value to their readers and they don’t have time to have to go into hours of research.

I personally don’t agree with the third bullet point if what Krishna is saying is that the entire pitch has to be inline.  We find that all of our most successful pitches are as long as three brief paragraphs and as brief as one, with an “extra click” in the form of a Social Media News Release (SMNR). Here are some examples we have for I Will Not Be Broken, Survivor Corps, and Life Changing Box, for example.  When it comes to email pitches, you have to have the blogger “at hello” and the trouble with big, annoying, inline content (inline in the body of the email or, egad, offered as an attachment) is that it is stuck in the INBOX and isn’t readily available to the blog — inline graphics can’t be copied and pasted to a blog post, but if you copy and paste something from a web page, it easily posts.

Offering content in an attachment or an inline pitch makes it impossible for simple posting — images and graphics break because they’re often locally hosted and not available online.

If you off-link to an SMNR, the blogger can readily copy and paste the content and also, in the copy-and-paste, include the inline graphics, images, and links in the blog post itself.

When we create a pitch and then link off the blogger pitch to an SMNR, we try to KISS — every extra link and extra paragraph and extra “rich text element” such as HTML and inline graphics that a pitch includes increases the change — the probability — that the pitch isn’t even going to get to the blogger and will end up either in the SPAM box or, even worse, stuck in the maw of the ISP itself.

The more brief and plaintext the pitch is, the better.  We absolutely refuse to include more than one link from our pitches, even killing all hot links from the signature or anything else.

If you don’t have the blogger at hello, you’re done for, no matter how you do it: inline or linked-out.

Via Krishna De’s BizGrowthNews

Stevie Wilson on The Swag Culture of LA

I just posted an article onto Marketing Conversation called Gifting Bloggers Doesn’t Mean Pushing Swag and within minutes Stevie Wilson of LA-Story wrote the most amazing comment on the culture of swag that is commonplace in Los Angeles, California… (via Marketing Conversation)

Swag is the name of the game in Los Angeles– in a city that lives and dies by celebrities getting swag and quite frankly are the least needy for that – because they have the $$ to pay for anything given to them.

Swag has a bad connotation because it smacks of pandering and quite frankly payola. However when it comes to blogging– depending on the topic of course–one can hardly blog about a skincare line if one hasn’t tried it — or has tried it for only one week and doesn’t own up to the fact.

Gifting is somewhat different. Sometimes it’s a holiday or birthday gift that really is a “gift” between a corporate entity and the blogger for the support (if there has been support and I don’t mean Perez Hilton type support that has been advertised) that the blogger may have given. Or it can be something that the corporate entity has done to gain the attention to the brand in such an unusual and interesting way that it definitely gains the immediate attention and enthusiasm of the blogger– like a video iPod that has videos of fashion shows or make-up tips from NY Fashion Week .

In LA there is a gifting process that is quid pro quo but typically for the more visible press— which means stylists who bring in celebrities to a suite whose promoter gives them a trip or a great big fat goody bag of stuff (the same goody bag given to the celebrities)

However that being said, even the stylists get shunned despite bringing or sending in celebrity friends, clients or contacts.

Some PR and brands don’t think that bloggers count. Trust me– we can reach people faster if you are kind, polite and friendly.

Agreeing with Chris here that offering me some worthy information is well worth it — whether it’s to be written about or giving me some heads up on a trend or event that’s about to launch.

I have PR people who slip me the 411 on celebrity clients wearing the brands they represent before anyone else has it. You can bet I run that information and pronto!! Others tell me about new things just because they know I can help support that when it launches– because I can “plan” for blogs around it.

It all depends on how and what you value. I have yet to see anyone gift me something so amazing that I would jump .. Been promised things (cars to come get me and other trinkets), but they never come through– suddenly bloggers are persona not so grata.

Gifting Bloggers Doesn’t Mean Pushing Swag

This morning, Norman Birnbach wrote an article wherein he suggests that I emphasize giving swag:

One of his tips is to “Give swag” — a point that Chris Abraham emphasized in a recent interview. The reason is that blogging is often a second career and there are few perks so swag can make a difference to get bloggers to respond.

He is not wrong, but I think I need to clarify my definition of “gift-giving.” I don’t emphasize giving away swag, necessarily — what I do emphasize is gifting — and giving ’til it hurts, “What a gift needs to be is super-valuable to the recipient — the value of a gift is based on perception.” The following excerpt is from Be Generous, Not Stingy, When Engaging Bloggers:

“Gifts don’t have to be free stuff — like books or iPods — gifts can be in the form of knowledge, intellectual property, insider access, or blogger exclusives; gifts can be informational, gifts can solve a community problem, or customer service issues.

What a gift needs to be is super-valuable to the recipient — the value of a gift is based on perception. You need to be willing to give the gift that the blogger wants and not the gift you are prepared or want to give.

What is not cool is half measures or crappy, throw-away gifts, the Internet version of key rings and a bowl of candy. Offering throttled, limited or restricted demos (without access to the full version when it is released); offering a single book chapter (without the whole book being an option); or granting “exclusive” access to something that is already released is just plain lame and will result in severe negative consequences.

It is pretty bad to not give a gift when you reach out to bloggers just because you feel entitled or represent a fancy client but it is worse to be stingy about the gift you do give. Make sure the gift is generous — give until it hurts.”

Marketing in the New Millenium is PR

My Director of Client Service, Daniel Krueger, wrote an insightful blog post over at Abraham Harrison’s PR and marketing blog, Marketing Conversation, called Marketing in the New Millenium. The story is in growing response to the fine article from Norman Birnback over at PR Backtalk, including Spread The Word: Blogs Matter We Just Can’t Measure It!!, Blogger Outreach is PR and Not Marketing and On Survivor Corps’ Blogger Outreach. Check it out:

TV & print are soooo 1900’s ;). Welcome to the new millennium. We’ve been here for some time now, but I think all of the social media and new initiatives for marketing – like blogger outreach and online campaigns – are really just starting to flourish.

I am currently managing a project for Abraham & Harrison for a non-profit company called Survivor Corps. The purpose of this campaign has been to promote the transition of the Landmine Survivors Network into Survivor Corps and to promote the book, ”I Will Not Be Broken,” written by Survivor Corps co-founder Jerry White. The book is a fascinating story of Jerry’s own personal tragedy of losing his leg in a freak accident and then the rebuilding of his life. Jerry has interviewed thousands of victims and in this book shares what he and they have learned about living and thriving after a tragic event.

The main way we have handled this campaign has been through an online blogger outreach to demographics we thought would be receptive to the message that Jerry and Survivor Corps are trying to spread. Each blogging demographic we reached out to, was crafted a message for that particular group. Norman Birnback wrote a very insightful post about the method we used for this campaign and I think he hit the nail right on the head. While his article was focused on how to establish metrics in a blogging initiative, he saw that we didn’t cookie cut a mass email, but crafted our message to the particular group we were reaching out to. Two other very important parts of this campaign were the creation of multiple social networking groups and presences along with the creation of two social media news releases which basically give a “who, what, why” in a neat and tidy format.

Some companies and agencies, like Survivor Corps, are starting to look outside the box at alternative methods of reaching targeted audiences. As the blogging communities continue to grow, outreaches like this one are essential to make sure that the the group you are targeting is aware of your campaign.

Via Marketing Conversation

Be Generous, Not Stingy, When Engaging Bloggers

Andy Sernovitz‘s blog’s name says it all, and definitely reflects my response to reading this: Damn, I Wish I’d Thought of That!, especially in his post Instant Word of Mouth for Restaurants. From our experience doing blogger outreach and blogger gift-giving, this is on-the-money advice you should all consider:

 

Give every lunch customer 6 desserts to take back to the office.

Give them one desert and they will eat it.

Give them 6 and they will to announce to everyone that they just ate at your restaurant and you gave them snacks to share.

Lesson: One free sample is interesting. Lots of samples turn customers into evangelists.

Firstly, while we at Abraham Harrison do online publicity and blogger outreach exclusively, this advice rings true. First, let me define what we mean by “free samples” and “gifts” in our context.

Gifts don’t have to be free stuff — like books or iPods — gifts can be in the form of knowledge, intellectual property, insider access, or blogger exclusives; gifts can be informational, gifts can solve a community problem, or customer service issues.

What a gift needs to be is super-valuable to the recipient — the value of a gift is based on perception. You need to be willing to give the gift that the blogger wants and not the gift you are prepared or want to give.

What is not cool is half measures or crappy, throw-away gifts, the Internet version of key rings and a bowl of candy. Offering throttled, limited or restricted demos (without access to the full version when it is released); offering a single book chapter (without the whole book being an option); or granting “exclusive” access to something that is already released is just plain lame and will result in severe negative consequences.

It is pretty bad to not give a gift when you reach out to bloggers just because you feel entitled or represent a fancy client but it is worse to be stingy about the gift you do give. Make sure the gift is generous — give until it hurts.

For example, with Survivor Corps, not only did we make lots of full-chapters available for download and sharing, but we are making paper hardcover copies available to anyone and everyone who wants one — and the offer is transferable.

While the wide selection of chapters may be generous, offering only a partial book would easily be considered to be stingy and cheap if we were not willing and able to drop-ship complete copies of the book at a moment’s notice without ever demanding a quid pro quo.

Most of the bloggers might very readily blog about I Will Not Be Broken were I to only send a smattering of chapters; even so, the risk associated with not making copies freely available would be intense and is not worth it.

The cost of a hundred books sent to important niche online influencers who have promised to blog about Survivor Corps, whether they ever do is negligible compared to being pegged as cheap and ungrateful.

Even a blogger who has an advertising rate sheet and who would never consider doing a review without being sponsored or paid are often willing to blog on behalf of our clients — when we get the right balance between influencer-targeting, message-modeling, gift-giving, blogger activation, and following-up.

It works because this is relationship and conversation marketing. There are real people behind those blogs who are sick and tired of not being treated like people and if you can get the mixture right, magic happens.

When we do blogger public relations (often called blogger relations or BR), blogger messaging, or online outreach, it is essential to do everything possible to make sure that the blogger’s free spirit is appreciated and also realize that the blogger is under zero responsibility to blog about your client at all; and, for the same reason that bloggers are pursued by us PR and marketing professionals — their influence, platform, and voice — bloggers are fully capable of turning against you and your client.

Luckily, bloggers are people, marketers are people, even PR professionals are people; therefore, even if something goes wrong during an aggressive messaging and PR compaign, which they often do if you’re being aggressive and passionate, a human touch and human engagement usually does the trick to smooth feathers, clear the air, and make things nice.

Even when clearing the air isn’t possible, it is important to be brave and a little shameless: when you’re in this sort of business, 1% or more of all recipients will have a cow and there is nothing you can do about it, no matter how much attention, love, adoration, and mea culpas you’re willing or able to invest.

For the Survivor Corps campaign, we have been pretty aggressive. Even before we have delivered our first copy of I Will Not Be Broken to a single blogger, we have received almost 50 blog mentions and posts. Even if we had suffered a couple negative posts as a tithe for the 50 positive mentions, I believe it would still have been worth it.

If you need more proof you can read the mentions that bloggers have written so far about Jerry White’s book, I Will Not Be Broken, collected well before any actual books arrived via Fedex to the bloggers’ door, you will see that Blogger PR is well worth all of the time and trouble required to make it work right.

Let me know if you have any questions about what we do or how we do it. I would be very happy to tell you more if you contact me at Abraham Harrison.