I stayed at the Elk River Country Inn & Suites by Carlson a couple weeks ago while I was visiting the area for a wedding. The stay was pleasant and comfortable. Afterwards, I received a request to give them feedback, which I did. Then, out of the blue, I received this lovely note.
Thank you for taking time out of your schedule to submit a guest survey regarding your stay at the Elk River Country Inn & Suites By Carlson. It’s great to have guests provide feedback to our management and staff, which allows for the opportunity to continually improve both our product and our service.
I’m really pleased to see that your experience with us was a positive one. As a Thank You for taking the time to let us know how we are doing we would like to extend an invitation for you to come back and see us. Please mention this e-mail when booking and take a complimentary upgrade to one of our suites.
We hope to see you again soon!!!
Country Inn & Suites By Carlson
Doesn’t matter if it’s a form letter or whatnot, it’s still the sort of thing that distinguishes a quality business. I don’t know if this is something that all Carlson properties do for their guests or if this is Yoon Chi’s initiative — it doesn’t matter. I feel cared for, either way — and appreciated. Plus, if I am every in Elk Rover, Minnesota, again to stay, not only will I stay at the Country Inn & Suites, I will also be upgraded to a Suite.