I think you should check out Michael Gray new article, Using Directories for Search Engine Reputation Management, because it is a very interesting article — essential reading — I have only excerpted a wee bit of it here because I think you need to go over there and spend some time with the article, which is really valuable and essential as a way of inoculating your brand in advance of anything going wrong.
Search engine reputation management (SERM) is a growing discipline under the larger umbrella of search engine optimization (SEO). If you deal with client services, and you don’t already have at least one reputation management client, chances are you will in the very near future. The more tools or options you have at your disposal for this type of project, the easier the task will be. In this article I’m going to look at one of those tools; directories. (via Marketing Pilgrim)
I think it is really important for me to start writing more on this topic. I have written a few things on this topic: I, Online Reputation Manager, The Powerful SEO Benefits of Blogger PR Outreach, An El Al Jumbo Jets Chaffing and Flaring the Skies Analogy, Online Reputation Defense: Resistance is Futile, Online Reputation Management, and Online Reputation Management Needs to Be Proactive. Via Marketing Pilgrim and Chris Abraham.